SHIPPING METHOD & COST
How do we ship the goods?
For local orders, S.F. Express delivery or HK Post will be used.
For International orders shipping fees are calculated based on weight.
There are always exceptional cases and a surcharge may be applied to bulk products, special requests or special orders. Please check with us if you are not sure.
How long will it take for my order to arrive?
Orders are usually shipped within 48 hours. If we cannot manage this, due to any reasons, we will email you a new shipment date. For local shipments and shipments to China and Macau, orders usually take 5-7 working days to arrive; for the rest of the world, it usually takes 7-14 working days for orders to arrive.
Before we can ship out your purchase, the Stripe e-commerce platform may need to confirm your details with your card issuer. Please enter your details correctly for a safe and happy shopping experience.
How can I track the order?
We’ll send you an email with tracking information when your order ships. Please wait for it.
What payments do you accept?
Currency & Pricing
Unless otherwise stated all prices are expressed in GBP.
EXCHANGE & RETURN
What’s your exchange policy?
If your goods are defective or broken, they can be returned and exchanged for the same item(s) or items of the same value once within 14 business days from the date of delivery. Please drop us an email at firstname.lastname@example.org, before returning any items, explaining what happened in as much detail as possible in order to allow smooth processing.
The item(s) should be returned to the following address with your name and return address written on the packaging:
6C, Manning Industrial Building
116 How Ming Street, Kwun Tong, HKSAR
We understand that you may have second thoughts on the colours or other permutations of your purchase, but we are regret that we do not accept items for exchange because of such reasons. Please choose wisely.
*Upon dispute, Handsome Co. reserves the right to make the final decision on all return cases.
How long will it take if I need replacement?
For Hong Kong, Mainland China and Macau, the replacement should arrive within 5 business days after we receive your returned item(s). for the rest of the world, it usually takes 7-14 working days from date of receipt of the returned item(s) for the replacement to arrive.The shipping fee will be on us.
Will refunds be possible?
Refunds can be made for the original purchase amount. What you need to do is to email to email@example.com with the original invoice within 14 days of receiving your purchase. All refunds will be transferred via the Stripe e-commerce platform.*
Stripe will complete the refund transaction within 5 working days. However, in some cases, it might take up to 30-60 days to complete the process depending on the payment terms of your credit card.
*Upon dispute, Handsome Co. reserves the right to make the final decision on all refund cases.
By ordering or contacting us, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including but not limited to your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Your details will never be shared with third parties and will only be used to process your order. We do not sell your details to third party marketing companies.
We may also obtain information about you as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
We may also use your personal information to send you marketing updates. You may unsubscribe from this.
If you have any questions, concerns or notices of violations to the above terms, please contact us by sending an email to firstname.lastname@example.org